Infinidat allows registered users to open their own support tickets. Open a support ticket to:
- Report a problem.
- Ask a question.
- Offer suggestions.
To open a support ticket
- Enter your customer credentials to log in to Support website at https://support.infinidat.com.
- On the top bar, click the New Request option.
The New Request window opens. - Enter the following information:
- Subject
- Description
- Issue type - Problem or Question
- Product - Infinidat product name, such as InfiniBox or InfiniGuard
- Product version (optional) - Depending on the product, the version number is in the About information or at the top of the window
- System serial (optional) - The ID of your InfiniBox system
- Severity - The default value is Normal; if the event being reported impacts your business, adjust the value to your needs
The more information you provide, the faster the Support team can deal with your issue.
- Click Submit.
The request is submitted and is visible in the My Requests window.
Infinidat Support will contact you to review the issue.
Last edited: 2023-08-07 09:50:32 UTC
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