Infinidat allows registered users to open their own support tickets. Open a support ticket to:

  • Report a problem.
  • Ask a question.
  • Offer suggestions.

To open a support ticket

  1. Enter your customer credentials to log in to Support website at

  2. On the top bar, click the New Request option.
    The New Request window opens.

  3. Enter the following information:
    • Subject
    • Description
    • Issue type - Problem or Question
    • Product - Infinidat product name, such as InfiniBox or InfiniGuard
    • Product version (optional) - Depending on the product, the version number is in the About information or at the top of the window
    • System serial (optional) - The ID of your InfiniBox system
    • Severity - The default value is Normal; if the event being reported impacts your business, adjust the value to your needs

    The more information you provide, the faster the Support team can deal with your issue.

  4. Click Submit.
    The request is submitted and is visible in the My Requests window.

Infinidat Support will contact you to review the issue.

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Last edited: 2023-08-07 09:50:32 UTC