How to contact support
Infinidat customer support is available 24x7x365 by phone and email
FEs are obligated to be on site within 4 hours of emergency dispatches only; all regular maintenance visits are scheduled as best effort (usually around 24 hours, but it varies).
Visual system monitoring
3rd level support
Commercial storage and dispatch of Infinidat parts to support customer’s field service support windows
Call center numbers
See an updated list at https://support.infinidat.com/hc/en-us/articles/202341652