Under certain conditions, some antivirus software applications may block HPT installation process.
- The issue does not exist after HPT is installed.
To workaround this, follow one of the options below:
- Temporary disable the antivirus software before starting HPT installation. Re-enable as soon as HPT is installed.
Temporary exclude the HPT directory path from the antivirus software scanning. Once HPT is installed, the exclusion can be removed. HPT path to exclude:
- Example for McAfee AV: https://kc.mcafee.com/corporate/index?page=content&id=KB73026
If the methods above cannot be performed, please contact Infinidat support.