Follow

Warning: Customer's consent required

  • This utility is run by INFINIDAT Support personnel only
  • InfiniTunnel temporarily enables an encrypted SSH tunnel from InfiniBox to a secured server over the internet.
  • The customer's consent is mandatory

User guide

About InfiniTunnel

InfiniTunnel is a self-sustained support tool, designed to ease the process of opening an SSH tunnel for support purposes. 

Overview

InfiniTunnel is a self-sustained support tool, designed to ease the process of opening an SSH tunnel for support purposes. 
InfiniTunnel is designed to be run from a customer desktop/laptop system (Windows, Linux, Mac), and open an SSH tunnel from InfiniBox storage system to INFINIDAT Support Server.

InfiniTunnel might be helpful when the Remote Support Server is not available, there is no internet connection to the Support Appliance (for example, due to a firewall policy).

In case Remote Support Server (RSS) connectivity is permitted and available directly from the Support Appliance, it is preferred using it over InfiniTunnel.

Before you begin


InfiniTunnel temporarily enables an encrypted SSH tunnel from InfiniBox to a secured server over the internet.

Run this utility only if you have the customer's consent.

Requirements

To use InfiniTunnel, the following requirements have to be fulfilled:

  • The System - Run InfiniTunnel from a desktop / laptop system with Windows, Linux, or OS X operating systems.
  • The System you are using must have internet access (port 22).
  • The System has to be connected to InfiniBox (using either a direct Ethernet cable or connecting to InfiniBox LAN). 

How to use InfiniTunnel

Downloading the executable file

  1. Download the executable for your Operating System:
    InfiniTunnel for Windows
    InfiniTunnel for Linux
    InfiniTunnel for Mac
  2. Execute the file:
    • For Windows, double-click the EXE and follow the instructions on screen
    • On Linux, Mac:
      chmod +x {filename}
      execute the file

Going through the InfiniTunnel wizard

  1. Upon running the executable, the InfiniTunnel welcome screen opens in your default browser.
    (In case the web page doesn’t open automatically, go to the following address: http://localhost:30481.)
    Click Continue.

  2. Click on Verify Internet Connectivity.
     
  3. Select a connection type:

    • If you connect your laptop to the SA port (front side of the system), choose SA port
    • If you connect your laptop to the internal switch port (back side of the system), choose Switch port
    • If you are connected using a desktop with non-direct connection (LAN access), choose Other
  4. Specify the IP address of the InfiniBox system.
  5. Click Verify InfiniBox Connectivity.
  6. Once both sides of the tunnels are verified, press the Connect button and notify INFINIDAT support your assigned port number:

    Connecting to ssh host 198.58.127.81:22 …
    Now forwarding remote dynamic port to 9.151.150.1:22 …
    Please notify INFINIDAT Support that you have opened a tunnel using port: 44202 

Notes

  • Keep this window open as long as support assistance is in progress.
  • Closing the web browser does not close the InfiniTunnel session. 
  • To close the session, open the web page and click Stop InfiniTunnel.

Infinitunnel command parameters

usage: InfiniTunnel [-h] [-t sa|switch|mgmt|other] [-o IP address]
- Launch without any parameter for GUI mode

InfiniTunnel CLI

optional arguments:
  -h, --help            show this help message and exit
  -t sa|switch|mgmt|other
                        InfiniBox Connection Method
  -o IP                 other IP address (required for -t other)
  -p proxy address      proxy settings in the form of
                        http://user:passwd@proxy.example.com:8080


Release Notes


Version 1.1

  • Release date: 2017-12-27

What's new in this release

  • Add support for Proxy
  • Fixed a bug that caused connecting to mgmt port to use the wrong IP

Version 1.0

  • Release date: 2015-07-19

What's new in this release

  • New web-based graphical user interface
  • CLI - InfiniTunnel can now be used using command line for headless systems

Version 0.95

  • Release date: 2015-02-17

What's new in this release

  • added connectivity verification buttons 

Version 0.94

  • Release date: 2015-02-01

What's new in this release

  • added warning message

Version 0.93

  • Release date: 2015-01-20



Was this article helpful?
0 out of 0 found this helpful

0 out of 0 found this helpful

Comments