Whenever an error message is displayed on screen, and the way to workaround it can't be found on this publication, please send the log to INFINIDAT Customer Support.
How to fetch a log
How to fetch a log from a browser
Use either of the following URLs:
- If you know the InfiniBox serial number, go to: http://<InfiniMetrics>/system/<serial>/collect_logs.
- If you do not have the InfiniBox serial number (in this case, all logs for all of your InfiniBox systems are collected), go to:http://<infinimetrics>/collect_logs
The log file is downloaded.
How to fetch a log from the command-line
- SSH to InfiniMetrics (follow the instructions described on: Upgrading InfiniMetrics.
Where to send the logs
- Send the log file to INFINIDAT Customer Support: firstname.lastname@example.org.
- For other means of communications, see: www.infinidat.com/support.