This page describes all the available methods for collecting logs and diagnostic archives for INFINIDAT products.

Host PowerTools

There are two options to collect logs in Host PowerTools: from the command-line and from the web interface.

To collect from the command-line, run infinihost logs collect; this command will generate a tgz archive with all the logs and output of the troubleshooting commands. There are several command-line options to pass to the utility:

$ infinihost --help
Infinidat Host Power Tools
Usage:
    infinihost logs collect [(--interactive | --only-infinihost-logs)] [--file=FILE] [--timestamp=DATETIME] [--span=TIME]
Options:
    --timestamp=DATETIME        date and time of logs to collect. see --span [default: now]
    --span=TIME                 number of seconds to go back from --timestamp to start collecting the logs [default: 86400]
    --only-infinihost-logs      only collect infinihost log files
    --interactive               interactively choose what to collect
    --file=FILE                 save the diagnostic archive as a specific path

There is another option to download the diagnostic archive from the web interface from the top-right corner:

Host PowerTools for VMware

In the Host PowerTools for VMware, there are two options to get the logs.

The first option, View Log File, open the following page in which you can see scroll and search in the most recent log file, download it, or collect all the log files:

The second option is identical to the other variants of PowerTools:

OpenStack volume driver

The infinihost command-line utility, provided by the Host PowerTools package, collects the logs for our OpenStack volume driver.

InfiniSnap engine for Commvault Simpana

When possible, our volume engine sends logs messages to the Simpana logging mechanism. More debug logs can be found at %SystemRoot%/Temp/infinidat_commvault* for Windows-based agents, and at /var/log/infinidat_commvault* or /tmp/infinidat_commvault* for UNIX-based agents, depending on write permissions.

INFINIDAT Storage Replication Adapter for VMware SRM

Our SRA package provides a command-line tool named infinisra-tools for collecting logs:

$ infinisra-tools --help
INFINIDAT SRA for VMware SRM v0.5.5
Usage:
    infinisra_tools logs-collect [--interactive] [--file=FILE] [--timestamp=DATETIME] [--span=TIME]
Options:
    --interactive                                     ask before collecting each log file
    --file=FILE                                       output filename or path (optional)
    --timestamp=DATETIME                              date and time of logs to collect. see --span [default: now]
    --span=TIME                                       time to go back from --timestamp to start collecting the logs [default: 1d]

VSS Hardware Provider

The infinihost command-line utility, provided by the Host PowerTools package, collects the logs for out VSS provider; which are at %SystemRoot%/Temp/*infi_vss*.