Support Portal registration

Support Portal registration allows you to:

• See all Infinidat product customer documentation.
• Easily open a support ticket through the Support Portal.

To register:

1. Browse to the Support Portal at support.infinidat.com, and click the Sign In option at the top right.
   
   
   
2. At the bottom of the Sign in to INFINIDAT window, click the Sign up link.
   
   
   
   You might be required to click a CAPTCHA box during registration.
3. Enter your full name and email. The email domain must be recognized by the system.
   
   
   
4. An email is sent containing a one-time password for your account. 
   Click Back to sign in.
   
   
5. Sign in using the one-time password provided in the email.
6. You will be required to change this password after the initial sign in.
7. If you are prompted to set up two-factor authentication (2FA) or to enter the one-time passcode sent to you through your selected 2FA method, see the '2FA Management' section.

2FA Management

Your system might require two-factor authentication (2FA) to the Support Portal as an extra layer of security.

You might be required to set up a 2FA method to generate one-time (single use) passcodes for authentication.  After entering your static password, you must also enter a one-time passcode before you can sign in.

Each user sets up their own 2FA method.

To set up a 2FA method:

1. Click your profile icon in the upper-right of any Support Portal page, and select Edit my profile.
   
   
   
2. Select the Manage 2FA link.
   
   
   
3. In the Two-factor authentication window, click the Set up 2FA button.
   
   
   
4. Select the authentication method to be used in addition to your static password, and click Next.
   
   
   

5. To configure the settings for the selected authentication method:

   • Authenticator app: The authentication app on the user's phone generates a passcode that is valid for 30 seconds. Refer to https://support.zendesk.com/hc/en-us/articles/6429382053530-Accessing-help-center-with-two-factor-authentication#topic_pxy_bxk_h2c.

   • Email: The user's registered email address is sent a passcode that is valid for 60 seconds. Refer to https://support.zendesk.com/hc/en-us/articles/6429382053530-Accessing-help-center-with-two-factor-authentication#topic_oqr_mkz_4hc.

Support Portal password management

You might be required to change your Support Portal password periodically.

To change your Support Portal password:

1. At the bottom of the Sign in to INFINIDAT window, click the Request password link.
   
   
   
   You might be required to click a CAPTCHA box during authentication.
2. Enter your email, and click Submit.
   
   
   
3. You are sent an email containing a one-time password for your account.
   Click Back to sign in.
   
   
   
4. Sign in using the password provided in the email.
5. You will be required to change this password after the initial sign in.